UMass Amherst | Isenberg, Room 106 | Customer Discovery Week
Early AM - Eat breakfast at your place. Some free snacks are provided periodically throughout the day, but breakfast, lunch, and soft drinks are (with some exceptions) your responsibility. Please bring your laptop (or similar device). If you prefer paper, bring notebooks and writing implements.
8:45 AM - Check in. Meet in the Business Innovation Hub (BIH), Learning Commons.
9:00 AM - Standups.
9:10 AM - Customer Discovery Workshop. This will be an expert led session providing an introduction to the best practices regarding interviewing customers.
10:30 AM - Question Builder. In your Pods, start building questions to prepare for Customer Discovery. Get ready to go over these questions during your office hours this week.
11:15 AM - Customer Interview Contest. How many interviews can you schedule by the end of this week? Compete for a prize!
12:00 PM - CRM Workshop. An expert led introduction to how to use a CRM and project management tools.
1:00 PM - Adjourn. You are free to go or stay and work out of the BCE Incubator.